Frequently Asked Questions
Everything you need to know about shopping with Starlti
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-7 business days within the continental US. Express shipping is available at checkout for 1-2 day delivery. Orders over $75 qualify for free standard shipping.
What is your return policy for fashion items?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all Starlti tags still attached. Please note that intimate apparel and final sale items are non-returnable.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. As fit can vary between silhouettes, we recommend comparing your body measurements to our guide or reaching out to our style consultants for personalized advice.
Which payment methods do you accept?
Starlti accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order once it has been placed?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
At Starlti, we are committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes in our collections. You can find specific material details under the 'Sustainability' tab on each product page.